Manage or delete your care

Remove an individual care record

1. Open Journey and choose the care record.
2. Choose Remove this record.
3. Confirm Remove record.

This removes the record from the active household store. Individual removal is available for records you created or in a separate copy you imported, subject to household permissions. Removing a linked completion can make the routine or appointment available again.

Undo is different: it retracts a completion, and stored content can remain internally to reconcile the correction. Exports omit retracted activities.

Delete an appointment and its note history

1. Open the appointment from Today or Journey.
2. Choose Cancel appointment.
3. Confirm Remove appointment.

This deletes the appointment and its saved note versions from the active store. Choosing, combining or clearing a current note retains earlier versions; remove the appointment to delete its note history.

If you previously marked the appointment attended, the resulting care record has its own copy of the notes. Remove that care record separately in Journey if you also want to delete it.

Delete a dog’s care data

1. Open Your dog. If you have multiple dogs, use Caring for to select the right one.
2. Choose Delete this dog’s data.
3. Review the confirmation and choose Delete dog.

This removes the dog’s profile, activities, routines, appointments and appointment-note versions from the active history. Repeat for every dog whose care you want to remove.

Manage care after the last dog is removed

Open Settings → Manage care data, including from the welcome screen. For device-only care you can clear the name used on future records or remove an empty local household. Account names use the verified profile in Settings.

Delete your Tendry account

1. Open Settings → Account → Delete your Tendry account.
2. Review which households are removed and which you leave. If you are the only owner of a household with other caregivers, first transfer ownership in household settings.
3. Confirm the reviewed deletion and keep the app available to check completion.

This removes your sign-in, private transfers and households where you are the only caregiver. Shared history kept by remaining households retains the caregiver names already recorded. Photo cleanup and account closure can take several minutes; the app can resume checking an interrupted request.

Signing out is different: pending care remains locked to that account on this iPhone. Neither action deletes independent exports or Apple backups. Tendry cannot delete your Apple Account.

Delete earlier support emails

Support is handled by Nicolaas Earley using Gmail. Messages and attachments are kept only as needed for support, for up to one year from receipt.

To request deletion of earlier correspondence, email from the address you used, where possible, and identify the message or approximate date. Nicolaas Earley manually locates and deletes the relevant support mail.

Request support-mail deletion

This opens your email app. It does not automatically delete anything, and it does not request deletion of in-app care or an Apple Account.

Need help finding a record?

Contact Tendry support or read the privacy policy. Do not include passwords, Apple Account credentials or private care information unless you deliberately choose to share it.